Frequently Asked Questions

What is a courier service?

How do I track my recent packages?

What is a tracking number/Consignment No?

Where can I find my tracking number/ Consignment No?

What other benefits will I get with Boda Boda ?

When will my tracking information appear?

Why is my shipment status unchanged?

Why is my tracking number/consignment No. not working?

When will my shipment be delivered?

Who can I contact if I have not received my shipment?

My shipment is damaged or the content is missing. What can I do?

Can you change my delivery address?

What is Cash-on-Delivery (COD)?

Is my personal information safe with Boda Boda?

What are the areas covered with delivery?

What are your rates?

What is your delivery Period?

What is your return policy?

How much is your maximum weight?

How would you effect delivery in the event a customer is not at the delivery destination?

If the customer doesn't have cash or cards, what do you do?

How would you confirm your delivery to a Receiver?

Do you issue cash receipts to customers?

Who will pay the delivery fee?

What is the volumetric weight?

What time would a driver come for pickups?

What do you do if a city is locked down once you pick up a parcel for delivery?

What types of vehicles do you use?

Are you Delivering our packages with your own vehicles and drivers?

In the event of a vehicle breakdown, what would be the course of action?

Is there an offline mode in case of barcode scanning doesn't work at a delivery point?

What is our credit period?

Are you Delivering on holidays?

Do you deliver perishable items?

Do you deliver fragile items?

What do you do if the delivery is failed?

Do you have express delivery option in case of emergency delivery?

I have received extra products I did not purchase, what do I do?

Where can I find information on who signed for my shipment?

I need delivery of very small items, is this a problem?